Introduction
At TLK APARTMENTS, one of our top priorities is the privacy of our clients and visitors. This Privacy Policy document explains the types of information we collect and record, as well as how we use it. It also outlines your rights under the New York State General Data Protection Regulation and other relevant regulations.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
Scope
This Privacy Policy applies to all interactions with TLK APARTMENTS, whether through our website, telephone, WhatsApp, email, or other communication channels. This includes personal information collected through online and offline activities, including automated AI interactions.
Consent
By using our services, including our website and communication channels, you hereby consent to our Privacy Policy and agree to its terms.
Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear at the point of data collection.
Direct Communication:
If you contact us directly via phone, WhatsApp, or email, we may collect information including:
- Your name, email address, phone number
- Contents of the message and any attachments
- Any other information you choose to provide
Website and Online Services:
When you visit our website, we may collect information such as:
- IP address
- Browser type and version
- Internet Service Provider (ISP)
- Date and time stamp
- Referring/exit pages
- Click data and user interactions
AI-Assisted Communications and Data Processing:
To enhance our client experience, TLK APARTMENTS may use artificial intelligence (AI) systems to assist with communications via telephone, WhatsApp, email, and our website. These AI tools may analyse message content, generate responses, and support our team in delivering property-related advice and services.
These systems may process personal data outside the United States. In such cases, we ensure that an adequate level of data protection is maintained through recognized safeguards, such as International Data Transfer Agreements (IDTAs), Standard Contractual Clauses (SCCs), or adequacy decisions approved by the supervisory authority.
Users interacting with our AI systems have the same data protection rights, including the right to access, rectify, erase, restrict, or object to the processing of their data. If you prefer not to engage with our AI assistant or would like your communications to be reviewed solely by a human representative, you may notify us directly.
How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our services
- Improve and optimise user experience
- Develop new products and services
- Communicate with you, either directly or through AI-assisted responses
- Provide customer service and updates
- Send you emails and other notifications
- Prevent and detect fraud
- Ensure compliance with legal and regulatory obligations
Recommendations for Third-Party Services
We may, either directly or through our artificial intelligence systems, suggest or recommend third-party service providers—such as mortgage brokers, lawyers, tax consultants, real estate valuation experts, or other professionals—to assist you with property-related matters. These recommendations are provided solely for your convenience, and TLK APARTMENTS does not endorse or assume responsibility for the services rendered by such third parties.
If you decide to engage a third-party provider, your interaction with them will be subject to that provider’s privacy policies and terms. We recommend reviewing those policies before sharing any personal data.
We will transmit your personal data to a third-party provider only upon your express request or with your clear consent. In such instances, we ensure that appropriate data protection measures are in place.
Log Files
We follow a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes IP addresses, browser type, ISP, date and time stamp, referring/exit pages, and click data. This data is used for analytics and to enhance our services.
Cookies and Web Beacons
Like many websites, we use cookies to store information, including visitors’ preferences and visited pages. The purpose is to optimise the user experience by tailoring content based on your browser and usage patterns.
Data Retention and Security
We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. We implement stringent measures to protect data against unauthorised access, loss, or misuse, including encryption, access controls, and secure data transfer protocols.
Third-Party Services and Advertising
We may use third-party services and advertising networks that employ technologies such as cookies and JavaScript to collect data. These third parties may automatically receive your IP address when their content is displayed. Please consult their respective privacy policies for more details.
International Data Transfers
In cases where data is processed or stored outside the United States—including through third-party services or artificial intelligence infrastructure—we implement safeguards to ensure an adequate level of protection. These include legally binding data protection clauses and adherence to international privacy frameworks.
Your rights regarding personal data protection in the United States of America
You have the right to:
- Access your data
- Request correction of inaccurate information
- Request deletion of your data under specific conditions
- Restrict processing where applicable
- Object to processing
- Request data portability
- Withdraw consent at any time
If you wish to exercise any of these rights, please contact us using the details provided on our website. We will respond within one calendar month, as required by law.
Children’s Privacy
We do not knowingly collect any personal information from children under the age of 16. If you believe that your child has provided us with such information, please contact us immediately.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website.
Contact Us
If you have any questions or concerns regarding our Privacy Policy or data practices, please contact us at +1 (561) 8318609| info@rentora-us.com.